Privacy Policy

Last updated: January 2025

1. Introduction

Payrovia Flex Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and WhatsApp integration.

By using Payrovia Flex, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register and use Payrovia Flex, we may collect:

  • Name, email address, and phone number
  • Profile information including skills, certifications, and work experience
  • Right-to-work documentation and identity verification data
  • Bank account or payment details for processing payments
  • Business information (for employer accounts)

2.2 Location Data

We collect GPS location data when you clock in and out of job sites. This data is used to:

  • Verify your presence at job sites
  • Calculate accurate working hours
  • Provide evidence in case of timesheet disputes
  • Show you jobs near your location

Location data is only collected when you actively clock in/out or search for nearby jobs. We do not track your location continuously.

2.3 WhatsApp Data

If you use our WhatsApp integration, we process messages sent to our business number to provide our services. This includes job applications, clock-in/out requests, and timesheet submissions.

2.4 Usage Data

We automatically collect certain information when you access our platform, including:

  • Device information and browser type
  • IP address and general location
  • Pages visited and features used
  • Time and date of access

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process job applications and match workers with businesses
  • Verify timesheets and process payments
  • Verify your identity and right-to-work status
  • Communicate with you about jobs, payments, and platform updates
  • Resolve disputes between workers and businesses
  • Comply with legal obligations
  • Detect and prevent fraud or misuse of our platform

4. How We Share Your Information

We may share your information with:

4.1 Businesses and Workers

When you apply for a job, relevant profile information is shared with the business. When you hire a worker, their verified skills and certifications are visible to you.

4.2 Service Providers

We work with third-party companies to help us operate our platform, including:

  • Payment processors for handling transactions
  • Identity verification services
  • Cloud hosting providers
  • Analytics providers

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with legal obligations (such as tax and employment records), resolve disputes, and enforce our agreements.

Timesheet and payment records are retained for a minimum of 6 years in accordance with UK tax and employment law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments
  • Employee training on data protection

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@payroviaflex.com

8. Cookies

We use cookies and similar technologies to enhance your experience. For more information, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@payroviaflex.com
  • Address: Payrovia Flex Ltd, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.